Privacy Policy - viva-competa.com

Introduction

This Privacy Policy outlines the practices of the private rental providers operating viva-competa.com (“we”, “our” or “the Company”) with respect to information collected from users who access our website at https://www.viva-competa.com (the “Site”), or otherwise share personal information with us (collectively: “Users”).

Grounds for data collection 

The processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is:

  • necessary for the performance of our contractual obligations towards you,
  • for providing you with our services (e.g. rental bookings),
  • for marketing purposes, and
  • for compliance with legal obligations related to holiday rentals in Spain.

By using the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage you to read this Privacy Policy carefully and use it to make informed decisions.

What information we collect?

We collect two types of data and information from Users:


1. Non-Personal Information

This includes un-identified and non-identifiable information pertaining to a User(s), such as usage information and technical data transmitted by your device (e.g. browser type, operating system, language preferences, time of access, etc.). This is used to enhance the functionality of our Site and includes information like pages viewed, browsing activity, and clicks.



2. Personal Information

Personal Information includes data that can identify or be used to identify an individual. We may collect:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • IP address
  • Payment information (for booking purposes)
  • When you use our contact form, we also collect the message content you submit.

How do we receive information about you?We receive your Personal Information from:

  • Information you voluntarily provide through the Site (e.g. via the contact form or booking request),
  • Your use of the Site in connection with our services,
  • Third-party services like Google Analytics and Meta Ads, which may provide us with insights for marketing and website optimization.

How We Receive Information

We receive your Personal Information from:

  • Information you voluntarily provide through the Site (e.g. via the contact form or booking request),
  • Your use of the Site in connection with our services,
  • Third-party services like Google Analytics and Meta Ads, which may provide us with insights for marketing and website optimization.


How We Use the Information

We do not sell, rent, or share your Personal Information with third parties except as described in this Privacy Policy.

We use your Personal Information to:

  • Communicate with you regarding your booking or inquiry,
  • Provide customer support,
  • Fulfill legal and licensing requirements related to holiday rentals,
  • Improve our website and services,
  • Send updates or marketing content (only occasionally and with your right to opt-out),
  • Use anonymized data for statistical and analytical purposes.


Data Sharing

We may share your information with:

  • Website hosting and technical service providers (for example, web hosting companies),
  • Analytics providers such as Google Analytics,
  • Our own email systems to communicate with you regarding your stay.

We do not transfer personal data outside the EEA.

User Rights

You may request:

  • Access to your personal information,
  • Correction of inaccurate information,
  • Deletion of your data (where legally allowed),
  • A copy of your data in a machine-readable format,
  • To restrict or object to certain processing activities.

Please note that these rights are subject to legal and contractual constraints.

To exercise your rights, please contact:
📧 privacy@viva-competa.com

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze traffic. These include:

  • Session cookies (deleted after closing the browser),
  • Persistent cookies (to remember preferences),
  • Third-party cookies (e.g. Google Analytics).

You can disable cookies in your browser settings, but some features of the Site may not function properly.

We use Google Analytics to track website usage. Google may collect data such as your IP address and browser activity. This information helps us improve our site. Please consult the Google Privacy Policy for more.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Security

We take appropriate security measures to protect your data. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Children’s Privacy

Our Site is not directed at children, but we do not apply age restrictions. We do not knowingly collect Personal Information from minors. If a parent or guardian believes that their child has provided us with Personal Information without their consent, they should contact us at privacy@viva-competa.com.

Changes to This Policy

We reserve the right to update or change this Privacy Policy at any time. Material changes will take effect immediately upon posting the updated version. Your continued use of the Site constitutes your agreement to the revised policy.

Last Modified: 7 July 2025

Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:
📧 privacy@viva-competa.com